Trouble Logging In Frequently Asked Questions

What is my member ID?

Your Emerald Waterways Rewards member ID is your unique membership code and is used to allocate points earned through bookings to your Emerald Waterways Rewards account. Your Emerald Waterways Rewards member ID begins with “EMERALD” followed by your numeric membership code, i.e. EMERALD12345.

You must have an Emerald Waterways Rewards member ID to earn points through Emerald Waterways Rewards. Once you have received your Emerald Waterways Rewards account details, you can log into the program site and begin earning reward points.

If you have not received a welcome email and you are an agent selling Emerald Waterways packages, please contact us with your full name, agency, phone number and email address.

How do I login to Emerald Waterways Rewards for the first time?

The Emerald Waterways Rewards welcome email that you received will contain an encoded link to your Emerald Waterways Rewards account. Once you have accepted the Program Terms and Conditions and updated your account password, you will be directed to the program homepage.

If you have not received a welcome email and you are an agent selling Emerald Waterways packages, please contact us with your full name, agency, phone number and email address.

What happens if I have forgotten my password?

If you have forgotten your password, enter your Emerald Waterways Rewards member ID on the login screen (e.g. EMERALD123456) and click on the ‘Forgot your password?’ link. You will be asked to provide your name and surname and answer to your security question which you completed when you initially logged into the Emerald Waterways Rewards program. You will then receive an email with an encoded link to reset your password.

Alternatively, please contact us with your full name and Emerald Waterways Rewards member ID, and a customer service consultant will be able to reset your password for you

What happens if I have forgotten my Emerald Waterways Rewards member ID?

To retrieve your Emerald Waterways Rewards member ID, please contact us with your full name, agency and email address. An email with your username and instructions to reset your password will be emailed to you.

Contact details

Canada
emeraldrewards@accumulate.com.au

USA
emeraldrewards@accumulate.com.au

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